Privacy Policy
Privacy Policy – Synergy Global Hospital
At Synergy Global Hospital, we value and respect your privacy. We collect and use your personal information to provide you with safe, efficient, and high-quality healthcare services. This Privacy Policy explains how we collect, use, store, protect, and share your information in a clear and transparent manner.
Our Commitment to Your Privacy
- We follow applicable privacy and data protection laws, including the Information Technology Act, 2000 and relevant rules.
- We collect and use your information only for legitimate and lawful purposes.
- We take appropriate measures to protect your personal information and respect your privacy rights.
- “Personal data” includes basic personal details, sensitive information, medical information, and any other information that can identify you.
What Information We Collect
- Fill out forms online or offline
- Book an appointment
- Visit Synergy Global Hospital
- Use our healthcare or diagnostic services
- Contact us through our website, phone, WhatsApp, email, or other communication channels
Details You May Provide
- Name
- Email address
- Phone number
- Residential address, including city, state, country, and PIN code
- Date of birth and age
- Gender and marital status
- Insurance details, if applicable
- Other information required to provide healthcare services
Details We May Generate or Collect
During your interaction with Synergy Global Hospital, we may also collect or generate information such as:
- Synergy Global Hospital ID / UHID
- Appointment date, time, and type
- Doctor or healthcare professional’s name
- Visit ID or Encounter ID
- Registration date
- Department or branch visited
- Medical and treatment records
- Diagnostic and investigation details
- Prescription and consultation information
- Invoice number and payment details
- Information relating to your interaction with our website and digital platforms
How We Use Your Information
We may use your personal information to:
- Provide medical treatment, healthcare, and support services
- Register patients and maintain medical records
- Schedule, confirm, and manage appointments
- Communicate appointment updates or changes
- Provide reports, prescriptions, and other healthcare information
- Process billing, payments, and insurance-related requirements
- Send healthcare information, awareness content, service updates, and promotional offers where permitted
- Improve our hospital services, website, and patient experience
- Conduct internal research, analysis, audits, and quality improvement
- Maintain records as required by medical and legal regulations
- Comply with applicable laws, regulations, and legal obligations
Sharing Your Information
Where necessary, we may share your information with:
- Doctors, healthcare professionals, and authorised hospital staff involved in your care
- Trusted third-party service providers who assist us in delivering our services
- Diagnostic laboratories, pharmacies, insurers, or healthcare partners where required
- Partners assisting us with research, technology, communication, marketing, or analysis
- Government authorities, regulators, courts, or law enforcement agencies when required by law
With appropriate permission where required, photographs or videos taken during hospital events, health camps, awareness programmes, or other activities may also be used on platforms such as social media, websites, brochures, newspapers, and other promotional materials.
We aim to share only the information that is reasonably necessary for the intended purpose.
How We Keep Your Information Safe
- We use appropriate security systems, technologies, and processes to protect personal information.
- Access to patient information is limited to authorised and trained personnel.
- We take reasonable precautions to protect information from unauthorised access, misuse, alteration, loss, disclosure, or destruction.
- In the event of a data breach, we will take appropriate action in accordance with applicable laws and notify affected individuals wherever legally required.
Your Rights
Subject to applicable laws, you may have the right to:
- Ask what personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of your information where legally permitted
- Withdraw your consent where processing is based on consent
- Raise questions or concerns regarding how your information is being used
Please note that withdrawal of consent or deletion of certain information may affect our ability to provide particular healthcare services. We may also be required to retain certain medical and administrative records for legal or regulatory purposes.
Need Help or Have Questions?
If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact Synergy Global Hospital.
Our team will assist you with your concerns and requests regarding your personal information.
Our team will assist you with your concerns and requests regarding your personal information.